RETURN & REFUND POLICY

Last Updated: August 29, 2026

At ArtFlow, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 90-day return period subject to the terms below.

This Return & Refund Policy applies to purchases made through our website and is intended to apply internationally. Nothing in this policy limits, excludes, or replaces any mandatory consumer rights or legal remedies that apply to you under the laws of your country, state, or region. Where applicable law provides greater rights or protections, those rights will continue to apply.

1. 90-DAY RETURNS

You may request a return within 90 calendar days from the date your order was delivered.

To be eligible for a voluntary return under our 90-day return policy:

• The item must be in substantially the same condition in which you received it.

• The item must be unused or only minimally used for inspection and evaluation.

• The item should be returned with its original packaging, accessories, manuals, and other materials included with the order, when applicable.

• You must provide reasonable proof of purchase, such as your order number or purchase confirmation.

We reserve the right to refuse a voluntary return when the product has been damaged, altered, misused, excessively used, or returned without the items or accessories reasonably necessary to resell the product.

These conditions do not limit any statutory rights you may have regarding defective, damaged, unsafe, misdescribed, or incorrectly supplied products.

2. HOW TO REQUEST A RETURN

To request a return, contact us at:

artflowoficial@use.startmail.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos or videos, when relevant to the issue

Please do not send a product back before receiving return instructions from us.

Once we receive your request, we will review it and provide instructions regarding the return, including the appropriate return address and, when applicable, a return shipping label.

Returns sent without prior authorization may be delayed or may not be processed until we can identify the order and confirm the return.

3. RETURN SHIPPING COSTS

For a voluntary return because you changed your mind or no longer want the product, the customer is generally responsible for the cost of returning the product, unless we expressly agree otherwise or applicable law requires us to cover those costs.

If the product is defective, damaged upon arrival, incorrect, or otherwise does not conform to the order, ArtFlow will provide an appropriate remedy and, where required by applicable law, cover reasonable return shipping costs.

For international returns, customs duties, taxes, import charges, and other fees may apply depending on the country. Where applicable, the allocation of these costs will be determined by applicable law and the circumstances of the return.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when you receive it.

If you receive an item that is:

• Damaged;

• Defective;

• Incorrect;

• Missing essential components; or

• Materially different from the product described or ordered,

please contact us as soon as reasonably possible at:

artflowoficial@use.startmail.com

Please provide your order number and, when possible, photographs or video showing the problem.

We will review the issue and, depending on the circumstances and applicable law, may offer a replacement, repair, refund, partial refund, or another appropriate remedy.

Nothing in this policy limits your statutory rights concerning defective, unsafe, or non-conforming products.

5. PRODUCTS THAT CANNOT BE RETURNED

Certain products may be excluded from our voluntary 90-day return policy where permitted by applicable law, including:

• Perishable goods;

• Products made specifically to your specifications or clearly personalized for you;

• Products that cannot be returned for health or hygiene reasons once unsealed, where permitted by applicable law;

• Hazardous materials, flammable liquids, or gases, where applicable;

• Digital products or services where the right to cancel has legally expired or has been validly waived, where permitted by law; and

• Gift cards, where permitted by applicable law.

These exclusions do not override mandatory consumer rights. If a product is defective, unsafe, incorrectly supplied, or otherwise covered by a mandatory legal remedy, the applicable legal rights will continue to apply.

6. SALE AND DISCOUNTED ITEMS

Products purchased during a sale or promotional event may be returned under this policy unless the product was clearly identified as final sale before purchase.

A "final sale" designation does not eliminate mandatory consumer rights that cannot legally be excluded.

7. EXCHANGES

We generally do not process direct exchanges.

If you would like a different product, color, size, or model, you may request a return and, once the return is approved, place a new order.

If the item you received is defective, damaged, incorrect, or does not conform to your order, please contact us first so that we can determine the appropriate remedy.

8. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method, unless otherwise required or permitted by applicable law.

We will process approved refunds within 10 business days after approval, unless a shorter period is required by applicable law.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If you have not received an approved refund after a reasonable processing period, please contact us at:

artflowoficial@use.startmail.com

9. INTERNATIONAL CUSTOMERS

ArtFlow accepts orders from customers internationally.

Because consumer protection laws differ between countries, certain mandatory rights may apply depending on where you live.

If the laws of your country, state, province, or region provide you with rights that are more favorable than those stated in this policy, those mandatory rights will apply.

For example, consumers located in the European Union may have statutory cancellation and consumer guarantee rights that apply in addition to this 90-day commercial return policy.

10. EUROPEAN UNION CONSUMER RIGHTS

For customers located in the European Union, nothing in this policy is intended to limit the consumer's statutory rights.

Where applicable, consumers purchasing goods online generally have a 14-day right of withdrawal without giving a reason, subject to legal exceptions. The withdrawal period generally begins when the consumer or an authorized third party receives the goods.

Additional statutory remedies may also apply to defective or non-conforming goods.

Where EU or other applicable law provides rights that differ from or exceed this policy, the applicable law will prevail.

11. LEGAL CONSUMER RIGHTS

This policy provides a voluntary 90-day return program in addition to any rights provided by applicable consumer protection laws.

Nothing in this policy is intended to waive, restrict, exclude, or limit any consumer right, warranty, remedy, cancellation right, refund right, or other protection that cannot legally be excluded or limited.

If applicable law requires a different return period, refund period, warranty, remedy, or procedure, ArtFlow will comply with the applicable legal requirement.

12. CONTACT US

If you have any questions about returns, refunds, defective products, or your consumer rights, please contact us:

Email: artflowoficial@use.startmail.com

Return address:

ArtFlow
14201 Lyndora Lane
Pflugerville, TX 78660
United States

We are committed to handling customer concerns fairly and in accordance with applicable consumer protection laws.