Política de reembolso
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Return and Refund Policy
At Art Flow, we want you to be completely satisfied with your purchase. That's why we offer a 90-day guarantee starting from the date your order is delivered.
When does this policy apply?
We offer a return or replacement if your product arrives in any of the following conditions:
- Damaged during shipping
- Defective or not working properly
- Wrong item (you received a different product than what you ordered)
What are your options?
If your product qualifies under this policy, you can choose between:
- A replacement of the same product at no additional cost
- A full refund of the amount paid
How to request a return or refund
- Contact us within 90 days of receiving your order at [your support email].
- Include your order number and a brief description of the issue.
- Attach photos or a video showing the damage, defect, or shipping error — this helps process your request faster.
- Our team will review your case and respond within 24-48 business hours.
- If your request is approved, we'll process the replacement or refund within [X] business days.
What isn't covered by this policy?
- Damage caused by misuse, negligence, or unauthorized modifications
- Normal wear and tear from extended use
- Change of mind, when the product shows no damage, defect, or shipping error
- Requests made after the 90-day warranty period
Shipping costs
For returns or replacements due to a damaged, defective, or incorrect product, Art Flow will cover the associated shipping costs.
Our commitment
Your satisfaction is our priority. If your product doesn't arrive in the expected condition, we'll work with you to resolve it as quickly as possible.
For any questions, reach out to us at [contact email] or through our store chat.